Frequently Asked Questions

I'm trying different JPG files, but it doesn't work. Why?

Pixel Peeper reads Exif and XMP to obtain camera settings and Lightroom adjustments.

If this kind of metadata is not present in the file, you won't see any results. Many photographers choose not to include it. Some websites (e.g. Facebook and Instagram) remove all metadata from their photos.

See also: How to Find Photos with Metadata

I paid for a premium account but I still don't see settings. Why?

You do not need a paid account to be able to see whether a photo has metadata or not. The free version will show you that.

Only pay for the account if the site already works for you and you want the extra features.

Does it work with Photoshop? Or any other editing software?

It works for files exported with Lightroom only.

Do PixelPeeper presets include Camera Profiles?

Presets downloaded from PixelPeeper include only the name of the camera profile. The actual camera profile is not embedded in JPG.

Camera profile is a binary file that has to be installed in Lightroom independently — and PixelPeeper can't do that.

Can I share the settings of a photo I just checked?

Yes, every image you check here gets a unique URL. Simply copy the URL and share it. You won't see the image itself, though. Images are not uploaded to the site.

I have an account, but I can't log in

The most common causes are:

1. You're not using the email you signed up with. If you get the "Unknown email" error, the email you're entering is not the one you used to created the account.

2. Emails from PixelPeeper go to Spam. Check your spam folder and add [email protected] to whitelisted contacts. The specifics of how to do that will depend on your email provider.

3. Your browser is outdated. Make sure your're using the latest version of your browser. Supported browsers are: Chrome, Firefox and Safari. If you're using Internet Explorer, the site won't work for you.

I don't own any Lightroom presets, can I use Preset Finder?

Sorry, no. The Preset Finder feature is intended for those who already purchased (or created their own) preset packs. You have to upload presets from your computer to make them available for Preset Finder.

It's implemented like this, because I don't want to discourage people from buying certain presets, simply because they can copy the settings from this site.

How do I get a refund?

Premium Account fees are fully refundable for 3 days following signup. No need to give any reasons or explanations. If you're not happy, just send me an email with "Refund" in the title. I'll send your money back as soon as possible (although it takes 3-5 days for refunds to be processed by the payment provider).

Will my yearly subscription renew automatically?

By default, yes. However, if you want to disable automatic renewal, you can do that at any time, by going to the "Settings" page and clicking on "Cancel Your Subscription".

Your account will remain active until the current subscription expires.

I've noticed a bug. How can I report it?

Email me the details, including a screenshot and information about the OS and the browser you're using.