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Questions & Answers

I'm trying different JPG files, but it doesn't work. Why?

Pixel Peeper reads Exif and XMP to obtain camera settings and Lightroom adjustments.

If this kind of metadata is not present in the file, you won't see any results. Many photographers choose not to include it. Some websites (e.g. Facebook and Instagram) remove all metadata from their photos.

Where do I find an example image with metadata, so I can see how it works?

Try these example photos.

Will it work for Instagram photos?

No. Instagram removes all metadata from photos.

I paid for a premium account but I still don't see settings. Why?

You do not need a paid account to be able to see whether a photo has metadata or not. The free version will show you that.

Only pay for the account if the site already works for you and you want the extra features.

Does it work with Photoshop? Or any other editing software?

It works for files exported with Lightroom only.

I don't want my photos to include these settings. What should I do?

In Lightroom, you can remove the metadata on export to JPG ("Remove All Metadata" option), or use a plugin called Metadata Wrangler to selectively strip certain parts of this information.

Can I share the settings of a photo I just checked?

Yes, every image you check here gets a unique URL. Simply copy the URL and share it. You won't see the image itself, though. Images are not uploaded to the site.

I don't own any Lightroom presets, can I use Preset Finder?

Sorry, no. The Preset Finder feature is intended for those who already purchased (or created their own) preset packs. You have to upload presets from your computer to make them available for Preset Finder.

It's implemented like this, because I don't want to discourage people from buying certain presets, simply because they can copy the settings from this site.

I've noticed a bug. How can I report it?

Email me the details, including a screenshot and information about the OS and the browser you're using.

How do I get a refund?

Premium Account fees are fully refundable for 3 days following signup. No need to give any reasons or explanations. If you're not happy, just send me an email with "Refund" in the title. I'll send your money back as soon as possible (although it takes 3-5 days for refunds to be processed by the payment provider).

Will my Premium Account automatically renew?

By default, yes. However, if you want to disable automatic renewal, you can do that at any time, by going to your "Settings" page and clicking on "Cancel Your Subscription".

Your account will remain active until the current subscription expires.

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